Logistic delivery solutions for global chocolate manufacturer in NYC

THE PROBLEM

• The Client replenishes its visitors’ center in Times Square, NYC, from locations in the North East USA. 
• The center is stocked with a variety of products — from temperature-sensitive, climate-controlled foodstuffs to fragile souvenirs and plush toys.
• The center must be regularly replenished, with deliveries occurring up to 6 nights a week.
• The Client seeks a Logistics Service Provider that can provide superior service and value. As the deliveries include temperature-controlled food products and delicate collectibles, efficient and professional logistics operations are critical to minimizing loss, maintaining supply and ensuring timeliness.

THE SOLUTION

• dfYOUNG utilizes dedicated equipment, including refrigerated trucks, to regularly replenish the retail supply.
• dfYOUNG drivers, knowledgeable about the area, the Client and special delivery requirements, ensure consistency and the highest level of service possible.
• Key account contacts within our Client Services team are available to the Client to provide immediate care and support as needed, including organizing expedited shipments if necessary.

THE IMPACT

• dfYOUNG has been the Logistics Service Provider for this Client for multiple consecutive years.
• Our solution has upheld superior service levels while keeping costs low.
• In 2017, more than 1 million pounds of product were replenished to the Times Square Visitors Center.