Careers • Customer Service Associate

Customer Service Associate

Customer Service Associate We are a customer focused international logistics and freight forwarding company looking for an excellent customer service associate to assist with our fast paced growing location in Folcroft, PA. We offer a competitive benefits package including 401(k) and paid time off. Customer Service Associate Responsibilities: • Answer incoming phone calls and respond […]

Customer Service Associate

We are a customer focused international logistics and freight forwarding company looking for an excellent customer service associate to assist with our fast paced growing location in Folcroft, PA. We offer a competitive benefits package including 401(k) and paid time off.

Customer Service Associate Responsibilities:
• Answer incoming phone calls and respond to e-mails in a timely manner
• Respond to customer questions, issues and needs in a patient, positive and timely manner
• Track shipments
• Collaborate with other departments as needed to resolve issues
• Follow up on any customer complaints
• Escalate issues to the appropriate authority as needed

Customer Service Associate Skills:
• Outstanding verbal and written communication skills
• Organization
• Ability to multi-task and prioritize
• Strong attention to detail
• Comfortable answering and directing phone calls
• Ability to adjust and prioritize tasks as needed
• Positive attitude and willingness to go above and beyond

Customer Service Associate Qualifications:
• Associates Degree or equivalent level of education and/or work experience 1-2 years’ experience in customer service position preferred
• Proficient with Microsoft Office Suites

How to Apply

If you are interested in applying for one of the listed positions, please send an email message with your resume attached in a MS Word file to
hrmail@dfyoung.com


Your resume should include the following information:

1. Name, address and phone number

2. Date you will be available to begin work

3. Position you are applying for and location

4. Any special qualifications, knowledge or skills

5. Your education history

6. Your employment history

7. Salary requirement